All services are offered with flat rates and no hidden fees or upcharges in an order to be as transparent as possible. Most services are offered at home so there is no need to disconnect or move any equipment. If services need to be done off-site the equipment will be disconnected and set back up at no additional cost. All support services are for the service only and do not include any software, hardware, or other items unless specified.
Starting at $75
Computer Support
Support calls will be billed at $75 for the first hour. Additional time will be billed at $50 per hour in 30 minute increments. Max amount billed for home users at hourly rate would be 2 hours or $125.
-Complete PC Tune up.
-Computer Security review.
-Custom solutions to any additional questions or concerns.
Tech Liaison
Provide assistance with technology support with outside companies. Bridging the gap between customer support and your home technology.
-Ex: Cable and Internet Providers
-Ex: Personal Device or Equipment setup
Most issues would fall into these categories and will take an hour or less.
Starting at $100
Malware / Virus removals are done on-site or may be done off-site depending on the type of infection and the time required. Regardless of the time required the rates will be as listed below.
$ 100 For most virus and malware remediations.
$150 For virus and malware remediation that would include reinstalling the operating system, possible restoration of data, and other advanced steps required to resolve your issue.